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Customer Dedication

WE'RE EASY TO DO BUSINESS WITH…
Customer DedicationWith every order we process…with every product we forge…with every quality test we conduct…our goal is to serve our customer in the very best way possible. Scot Forge is a large organization with extensive resources and facilities…yet we are made up of individuals who are dedicated to providing "one stop" service that makes it easy for you to do business with us.

Scot Forge Sales DepartmentThe Scot Forge sales department is organized around customer needs. Over 60 independent sales representatives provide face to face contact with customers and contacts around the world. They also explain the latest advances and offerings from Scot Forge, and troubleshoot when necessary.

Scot Forge Inside Sales RepresentativesScot Forge also has 18 inside sales representatives that are the key contact for customers and prospects. Each of these inside sales contacts has complete responsibility for specific accounts from the inquiry stage through quoting, order placement, expediting and shipping.

A single call gives you one-on-one access to our wide range of products, services and facilities, eliminating the need to deal with several sources for your product requirements. And by building a partnership with Scot Forge, you receive high quality products in shorter lead times, at less cost. That's the "one stop" philosophy!

…WE WANT TO DO THINGS YOUR WAY!
Our dedication to customer satisfaction is supported by numerous programs and resources, designed to ensure that you receive quality products and services. We offer:

  • 24-hour phone/fax service with quick response
    Fast and accurate quotations on all jobs - often right on the phone
  • Formal on-time delivery programs - including one- and two-week guarantee programs on most hammer forgings and Ringmasters rolled rings!
  • Breakdown service
  • Minimized lead times through the implementation of a theory of constraints-based advanced planning and scheduling system using customized software
  • Cost reduction partnership programs (Proactive Partnership®) to produce high quality products less expensively
  • Technical expertise and support
Scot Forge On-Time Delivery Program
Customer Training at Scot Forge University
  • Continuous improvements to our operations, supported by continual employee training
  • Customer training at the Scot Forge University, designed to help you learn about our process
  • Advanced computerized systems, providing real-time communication and access to information:
847-587-1000
©2005 Scot Forge. All Rights Reserved.
800-435-6621