 Customer
Dedication
WE'RE EASY TO DO BUSINESS WITH…
 With
every order we process…with every product we forge…with
every quality test we conduct…our goal is to serve our
customer in the very best way possible. Scot Forge is a large
organization with extensive resources and facilities…yet
we are made up of individuals who are dedicated to providing
"one stop" service that makes it easy for you to
do business with us.
 The
Scot Forge sales department is organized around customer
needs. Over 60 independent sales representatives provide
face to face contact with customers and contacts around
the world. They also explain the latest advances and offerings
from Scot Forge, and troubleshoot when necessary.
 Scot
Forge also has 18 inside sales representatives that are
the key contact for customers and prospects. Each of these
inside sales contacts has complete responsibility for specific
accounts from the inquiry stage through quoting, order placement,
expediting and shipping.
A single call gives you one-on-one
access to our wide range of products, services and facilities,
eliminating the need to deal with several sources for your
product requirements. And by building a partnership with
Scot Forge, you receive high quality products in shorter
lead times, at less cost. That's the "one stop"
philosophy!
…WE WANT
TO DO THINGS YOUR WAY!
- 24-hour phone/fax service with quick response
Fast and accurate quotations on all jobs - often
right on the phone
- Formal on-time delivery programs - including one-
and two-week guarantee programs on most hammer forgings
and Ringmasters rolled rings!
- Breakdown service
- Minimized lead times through the implementation
of a theory of constraints-based advanced planning
and scheduling system using customized software
- Cost reduction partnership programs (Proactive
Partnership®) to produce high quality products
less expensively
- Technical expertise and support
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- Continuous improvements to our operations,
supported by continual employee training
- Customer training at the Scot Forge University,
designed to help you learn about our process
- Advanced computerized systems, providing real-time
communication and access to information:
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