With
every order we process…with every product we forge…with
every quality test we conduct…our goal is to serve our
customer in the very best way possible. Scot Forge is a large
organization with extensive resources and facilities…yet
we are made up of individuals who are dedicated to providing
"one stop" service that makes it easy for you to
do business with us.
The
Scot Forge sales department is organized around customer
needs. Over 60 independent sales representatives provide
face to face contact with customers and contacts around
the world. They also explain the latest advances and offerings
from Scot Forge, and troubleshoot when necessary.
Scot
Forge also has 18 inside sales representatives that are the
key contact for customers and prospects. Each of these inside
sales contacts has complete responsibility for specific accounts
from the inquiry stage through quoting, order placement, expediting
and shipping.
A single call gives you one-on-one
access to our wide range of products, services and facilities,
eliminating the need to deal with several sources for your
product requirements. And by building a partnership with
Scot Forge, you receive high quality products in shorter
lead times, at less cost. That's the "one stop"
philosophy!
…WE WANT
TO DO THINGS YOUR WAY!
Our dedication to customer satisfaction
is supported by numerous programs and resources, designed
to ensure that you receive quality products and services.
We offer:
24-hour phone/fax service with quick response
Fast and accurate quotations on all jobs - often
right on the phone
Formal on-time delivery programs - including one-
and two-week guarantee programs on most hammer forgings
and Ringmasters rolled rings!
Breakdown service
Minimized lead times through the implementation
of a theory of constraints-based advanced planning
and scheduling system using customized software
Cost reduction partnership programs (Proactive
Partnership®) to produce high quality products
less expensively
Technical expertise and support
Continuous improvements to our operations,
supported by continual employee training
Customer training at the Scot Forge University,
designed to help you learn about our process
Advanced computerized systems, providing real-time
communication and access to information:
Customer
Dedication
With
every order we process…with every product we forge…with
every quality test we conduct…our goal is to serve our
customer in the very best way possible. Scot Forge is a large
organization with extensive resources and facilities…yet
we are made up of individuals who are dedicated to providing
"one stop" service that makes it easy for you to
do business with us.
The
Scot Forge sales department is organized around customer
needs. Over 60 independent sales representatives provide
face to face contact with customers and contacts around
the world. They also explain the latest advances and offerings
from Scot Forge, and troubleshoot when necessary.
Scot
Forge also has 18 inside sales representatives that are the
key contact for customers and prospects. Each of these inside
sales contacts has complete responsibility for specific accounts
from the inquiry stage through quoting, order placement, expediting
and shipping.
